Transcript
Solving the Top 7 Facility Workforce Challenges
At the heart of any facility services program are the people that care for and maintain your buildings.For in-house staff specifically, headaches like recruiting skilled laborers, training, and cost can prevent you and your facility from functioning at maximum efficiency.
Turnover
The Challenge:
In the janitorial industry alone, annual employee turnover averages about 200%.¹
ABM Solution:
We develop internal talent to reduce turnover and keep employees engaged.
Recruitment
The Challenge:
Skilled trades are the #1hardest position to fill.²
ABM Solution:
Many applicants come through non-profits and community development organizations.
Aging Workforce
The Challenge:
50.9 years old is the average age in theFM workforce, with much of the talent retiring in the coming decade.³
ABM Solution:
As a Corporate Sustaining Partner of theIFMA Global Workforce Initiative, we strive to close the facility management talent gapthrough partnerships with accredited FM degree programs.⁴
Training
The Challenge:
Maintenance employees average31.9 to 36.3 hours of formal training per year.⁵
ABM Solution:
We train our team members through facility-specific protocols, safety, and customer service, so you don’t have to.
Cost
The Challenge:
Labor costs can account for ¾ of the cost of facility services delivery.⁶
ABM Solution:
Working with a quality-oriented provider like ABM prevents unplanned expenses, like out-of-scope work, operational downtime, and more
Consistent Results
The Challenge:
Many facility management providers use a network of subcontractors to provide building services, resulting in a hodgepodge of providers with dissimilar values, work standards, and cultures different from yours.⁶
ABM Solution:
We self-perform 90% of our services, providing consistent ABM quality services, screening, and training.
Multiple Invoices
The Challenge:
The #1 headache experienced by facility managers is the sourcing, vetting, and continued management of vendors.⁷
ABM Solution:
With ABM Performance Solutions, there is one contract to manage and one primary contact, allowing more of your dollars to go toward quality labor.
Sources:
1. h ps://www.stathakis.com/blog/what-no-one-tells-you-about-janitorial-turnover
2. h ps://intelitek.com/2014/04/09/skilled-trades-hardest-to-fill
3. h ps://www.hpac.com/archive/article/20929130/report-facilitymanagement-facing-critical-talent-shortfall
4. h ps://www.abm.com/make-a-difference/moment/moment-537/
5. h ps://martechnical.com/enews-archives/maintenance-training-budget
6. h ps://facilityexecutive.com/2016/07/outsourcing-facility-services/
7. h ps://www.linkedin.com/pulse/top-9-challenges-faced-facilities-managers-jamie/
